Narnia Trio Plus car seat replacement by Team Tex

There was a recent article around the Narnia Trio Plus carseats.
Indicating that although it had passed EU safety standards, it had performed poorly under 'Which' safety tests under some scenarios

http://www.which.co.uk/news/2013/06/which-advice-replace-nania-trio-plus-car-seat-322953/

Of which we had bought 1 for us to use, and one for the grandparents to use.
Theres a good page here that allows you to identify any offending seats.

http://your.asda.com/news-and-blogs/get-the-facts-which-report-on-our-team-tex-car-seat

Ours were bought from Asda. And to be honest they werent much use when we went in to discuss it.

So I sent an email to Team Tex directly (found info via web)
enquiries@teamtex.co.uk (or you can call 01530 519728)

I received a very prompt reply from Sarah @ TeamTex asking for details.
No sooner had I replied that she confirmed they would arrange for delivery of 2 replacements in 7-10days.
Text on my mobile today to arrange delivery by a 3rd party courier, and voila 2 new updated car seats.

All i can say is that Im very pleasantly surprised by the efficiency and professionalism of TeamTex in dealing with this matter.
In this day and age, its a rare thing that really matters.

Well Done Sarah and TeamTex. Bravo